Corporate responsibility

Responsible business

We are committed to growing Capita in a transparent and responsible way. We identified our key impact areas and report on how we manage CR and our performance in these areas.

Explore our online report

How we manage our material CR impacts and consult with our stakeholders.

How we create and reshape services to meet the needs of people and our communities

How we create a workplace that is supportive, rewarding, diverse, safe and inspiring

How we ensure that we select, procure and manage our supply chain responsibly

How we are tackling our climate impact, encouraging recycling and cutting waste

How we contribute and invest in the communities in which we work

CR is an integral part of our business.

We can only achieve our aim, to deliver

long-term value to all our stakeholders

if we show responsibility in

everything we do

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Performance data 2010
Download Centre
Case studies

CR at Capita
	Number of employees
	Employees completed data protection training
	Annually audit all key suppliers against Capita's standard of business
	Carbon footprint
	Total community investment

Responding to client needs
	employees completed fraud management training
	employees completed data protection training
	employees completed information security training

Average length of BPO contracts
	Average length of BPO contracts
	Employees completed data protection training
	National outsourcing awards

Strengthening our culture
	Percentage of employees working part-time
	are female employees
	Invested in training
	Retention rate for senior managers

Managing our supply chain
	Annually audit all strategic suppliers against Capita's standard of business
	Number of partnerships with key suppliers
	Percentage of active suppliers audited

Running a resource efficient business
	Carbon footprint
	Numbers of ISO 140001 accreditations achieved
	Reduction of CO2 through Energy Reduction Programme
	Total number of conference calls made

Supporting our local communities
	Employee fundraising for our corporate charity partner
	Total community investment
	Corporate donations

Sustainability Report 2010

Read about our sustainability performance in 2010 and our plans for 2011

Download our 2010 Sustainability Report

Policies and Principles

Our policies and principles set out the standards of behaviour we expect, reflecting our shared business values and our responsibility to our stakeholders

Capita highly commended

Capita was highly commended at the National Payroll Giving awards in the Best Innovative Promotional Partnership Category.