Managing TV licensing for the BBC

Reducing evasion and increasing direct debit customers

In July 2002, following a comprehensive re-tender process, the BBC transferred the management of the TV Licence scheme from the Post Office (then Consignia) to Capita. Our role includes processing queries, applications and payments, maintaining an accurate licence database, and identifying licence evaders.

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A private sector company with a public sector ethos
Service Birmingham is the joint venture between Birmingham City Council and Capita. A truly collaborative partnership, it was set up in April 2006 to provide world-class information and communications technology to help drive service transformation across Birmingham City Council.

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Capita contract cuts costs by 48% while protecting jobs and creating new business opportunities

Outsourcing the Teachers’ Pension Scheme to Capita in 1996 saved the Exchequer over £20 million during our first seven-year contract. So it’s perhaps not surprising that we won a second seven-year contract after a competitive tender in 2003 and a third contract in 2011.

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Capita Gwent Consultancy Transforming civil engineering and transport in Wales

Turning council losses into profit for reinvestment

In 2002, we joined forces with Torfaen, Blaenau Gwent, Caerphilly County Borough Council and Monmouthshire County Council to form Capita Gwent Consultancy. This unique joint venture provides a range of civil engineering and transportation services previously undertaken by the individual councils.

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Providing a criminal records service for the Home Office

Creating a bespoke IT solution capable of handling 70,000 weekly applications

In August 2002, the CRB replaced local police checks across the country with a national service, collating data from various sources to a central information point. We’re responsible for designing, building and maintaining its fully integrated IT and administration infrastructure.

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Urban Vision – supporting Salford City Council’s regeneration plans

A unique public-private collaboration that’s created 80 new jobs

Urban Vision, our unique Joint Venture with Salford City Council and Morrison Plc, supports the continuing regeneration of the city. The partnership saw a fourfold increase in investment in the city’s roads to around £7m a year and some 400 council employees have been seconded to the venture

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Supporting Zurich's global strategy

Since 2006, we have been delivering customer servicing, administration, new business and claims activities for Zurich’s 2.1m UK open-book life and pensions policies.

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Delivering efficient end-to-end services 
In preparation for the launch of the new Government Child Trust Fund initiative, The Children’s Mutual appointed Capita to develop a system to administer the new funds, from customer application right through to compliance.

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