Our history

The facts behind Capita's growth story 

2011

Half year turnover £1,400m
Profit before tax £174.0m
45,000 people

Acquired Ventura in June, a customer contact specialist, for £65 million, adding 8,000 people to the Group

Selected by the DVLA for a 5-year contract to manage vehicle tax and insurance evasion on road enforcement. The contract is valued at £100m. 

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2010

Turnover £2,744m
Profit before tax £364.2m
37,000 people (Feb 2011)

Extended and expanded ICT and contact centre contracts with Birmingham City Council for 5 years, valued at £300m

Made 12 acquisitions worth £301m, including Premier Medical Group and SunGard Public Sector

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2008

Turnover £2,441m
Profit before tax £277.2m
36,000 people (Feb 2009)

Awarded a 5 year contract by Health and Safety Executive to operate a new installer registration scheme in Great Britain

Selected by Marsh Ltd as operations outsourcing partner - contract worth £187m over 10 years

Selected as strategic partnership by Sheffield City Council to drive business transformation - contract worth over £200m over 7 years

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2005

Turnover £1,436m
Profit before tax £169.6m
24,000 people

Selected as partner to support Zurich's UK Life operations

Selected to form service partnership with UK's largest authority, Birmingham CC

Signed a strategic partnership with Harrow Council

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2003

Turnover £1,081m
Profit before tax £121.2m
19,000 people

Implemented the largest congestion management scheme in the world, to specification, to budget and on time, on behalf of Transport for London

Awarded 10 year, £110m contract to provide life & pensions administration services to Prudential International and St James's Place International

Capita named Company of the Year 2003 in the Royal Bank of Scotland/Sunday Times Business Awards

Acquisition, from the liquidators of Independent Insurance, of Aurora Corporate Services Limited, a business focused on run-off activity in the London market.

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2000

Turnover £453m
Profit before tax £51.2m
8,500 people
Awarded largest managed service contract to date by the Criminal Records Bureau

Chosen as strategic partner by Cumbria County Council - Capita's largest ever local government contract

Acquisition of Eastgate
, one of the UK's largest independent providers of outsourcing services to the insurance industry

Acquisition of IRG Plc , leading share administration company.

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1998

Turnover £238m
Profit before tax £27.1m
5,000 people
Market valuation exceeds £1 billion

Largest integrated payroll and pensions service for the Metropolitan Police Service

First outsourced HR contract for Westminster City Council

Awarded contract to establish new multi-channel BBC Information Centre serving all UK viewers and listeners

Partnership with the DETR to administer and develop Constructionline , the public sector online register of approved construction contractors and consultants.

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1996

Turnover £112m
Profit before £12.3m
3,500 people

Award of largest ever contract to date to manage the Teachers' Pensions Agency and establishment of our Northern Business Centre in Darlington

Set up and administered new theory driving test service for the Driving Standards Agency

Significant new recruitment capability added with acquisition of Recruitment & Assessment Service for HM Government.

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1991

Turnover £25m
320 people

Full listing as public company on the London Stock Exchange.

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1987

Capita launched through a management buy-out, backed by 3i
33 people

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1984

Capita formed within Chartered Institute of Public Finance and Accountancy
Two people

 

More information
  • View our growth story on our interactive timeline