Capita plays a part in the lives of an estimated 33 million people - but most will be unaware of this! When paying your TV Licence fee or your council tax, your payment may well have been handled by us. When you buy your pet insurance, or enquire about your life insurance policy you might talk to a Capita employee, so who exactly are we and what do we do?

Who are we?

We are the leading and fastest growing business process outsourcing (BPO) and professional services company in the UK. Our goal is simple - to help our huge range of public and private sector clients improve service to their customers. A FTSE100 organisation, we deliver multiple services across multiple markets to organisations based throughout the UK and Ireland. Our capabilities include customer and administration services, employee support and development, infrastructure (including software products and support, IT services and property consultancy), financial services and strategic support.

Still growing…

Twenty five years ago we had 33 people working for us. Today we have 37,000. With numbers almost doubling in the last five years, the number of Capita employees continues to grow at a rapid rate - organically through recruitment, acquisition of other businesses, and the winning of large contracts where employees transfer to our organisation.

Our people

Our people are at the heart of our business and continue to be the bedrock of our success. The hard work and commitment to service delivery by our employees is vital to meeting client expectations and supporting our growth. At Capita, we aim to attract, develop and retain talented people, so that we have the resources we need to help our clients and grow our business. To do this successfully, we aim to make Capita a safe, friendly and rewarding place to work. Within a clear financial framework, we believe in giving responsibility for the day-to-day running of our business to the managers and employees who deliver our frontline services.

We are proud of our culture, which emphasises engagement, fulfilment and collaboration to stimulate personal ambition and development, and are committed to making a career at Capita as enjoyable, challenging and rewarding as possible. We have a set of company values which underpin the Capita culture - these are integral to our success.

For further details on Capita and who we are, see About us.