High standards of performance – in all areas of our business – are essential to maintaining a long-term position in the markets where we operate. Corporate responsibility (CR) is no exception.

We recognise our responsibility to identify and manage the social and environmental impacts of our operations and the services we deliver. Our approach to CR is underpinned by our Statement of Business Principles, which sets out the standards of behaviour that we expect.

Supporting our people

We depend on the dedication and enthusiasm of our people to deliver services to a consistently high standard.

To be a sustainable business we need to attract and retain talented, ambitious people to work with us – people who are motivated by working for a company that behaves responsibly and invests in developing their careers. We rely on our people to drive the business forward. By offering a workplace that is supportive, rewarding, diverse, safe and inspiring, we become an employer of choice, well positioned to attract the best talent.

Equality and diversity

Capita believes that our success is a direct result of the experience and quality of our employees. We are, therefore, committed to focussing our employment procedures and practices on maximising the potential of each unique individual. We believe this is best achieved by developing our employees' talents, whilst recognising their differences.

By treating people fairly and equally, and by accepting and embracing their diversity, we can also improve our market competitiveness, foster innovation, enhance our corporate social responsibility and enrich employee relations.

Rewarding you

We also understand the importance of valuing our employees so that they, in turn, are motivated and inspired to give their best.

We actively recognise and reward the individual success of our employees, both financially and through our Capita People Awards programme. This scheme celebrates employees who have demonstrated commitment to our values – leadership, effective teamwork, cost savings and efficiency, and community engagement. In 2009, nearly 3,000 employees were recognised through this programme, encouraging them to achieve further.

For further details, please see our latest CR report.