At Capita we’re successful because our people enjoy working here, and they enjoy working here because we’re focused on doing even better.

A can-do culture

We work in many different sectors, employing a vast range of different skills. So what exactly are we good at? Quite simply: managing people.

We know how to engage our employees’ skills and enthusiasm so they can give their best. So what sort of person will get on at Capita?

We like:

• a proactive can-do approach
• self motivation and the drive to succeed
• respecting colleagues and customers and treating them fairly
• delivering what we promise 
• working in teams 
• giving people autonomy 
• taking responsibility
• managing calmly and consistently 
• making it fun!

We’re not so keen on: 

• playing politics or wasting effort on internal conflicts
• prejudice of any kind
• ‘command and control’ management styles 
• closed doors 
• the word ‘impossible’.

Our values are the key to our success

At the centre of everything we do is a shared commitment to delivering a service of the highest quality and continually improving the way in which everyone contributes towards this.

Fundamentally, our values embrace everyone who works for Capita. We aim to be recognised as a company that treats its people fairly and consistently, and builds its success on the sense of partnership that grows out of that. We recognise that people are at the heart of our business and we are proud of our culture, which emphasises enjoyment, fulfilment and collaboration to stimulate personal ambition and development.

Everyone’s in!

We aim to provide a secure, trusting ‘no blame’ culture, where ideas are shared regardless of position. Everyone can participate in adding value across our business. We have an open door policy throughout the Group, supplemented by more formal communication channels such as our employee intranet, newsletters and Group-wide emails.