Paul Pindar, Chief Executive 

In this online report you can explore how we’ve continued to deliver value, in the widest sense of the word, for all our key stakeholders. We’ve achieved this even though this has been a more challenging year for Capita.

The weaker economic climate has renewed our clients’ focus on cost reduction and, while this has had an adverse affect on some parts of our business this year, it has also driven renewed interest in how outsourcing can help to deliver efficiencies whilst protecting service quality for the public. Our sustainability approach continues to be informed by engaging with and responding to our key stakeholders – our clients, employees, suppliers, the
environment and the communities in which we work. In response, we have concentrated our efforts on creating solutions for our clients and delivering positive and social impacts to benefit both our business and communities.

In 2011 our initiatives included:

• Tackling social issues, such as youth unemployment, through our apprenticeship schemes
• Helping remove barriers and improve social mobility to support people into long term employment
• Engaging with small to medium sized enterprises (SMEs) to help them become sustainable businesses and strengthen local economies
• Collaborating with our clients, voluntary and community groups to leverage specialist skills and experience to create a greater positive impact
• Enabling our employees to use their skills and invest in their local communities through our volunteering scheme
• Sharing what we’ve learned from our own environmental programmes with our clients.

This online report gives a few of the highlights from our activities in 2011. I hope that you enjoy reading about them and we would welcome your feedback.

Paul Pindar
Chief Executive