People are the key to growing our business  

To be the best at what we do, we need to ensure that our people have the right skills and knowledge to do their jobs and help deliver our business strategy. A skilled workforce is key to our ability to deliver quality services. In order to retain the best people we give them the opportunity to grow and develop.

Our Capita Manager Academy training programme ensures we equip our middle and senior managers with the right skills to respond to our clients' needs and manage, support and motivate our people effectively. Managers who complete a range of business and personal development courses have the opportunity to gain an externally accredited ILM Level 3 qualification in first-line management. Over 2,500 training days were delivered through this in-house programme in 2010.

We encourage knowledge sharing across the Group and actively reassign managers to new business areas. Succession planning is also a key element of our strategy, ensuring that we maintain stable leadership.