Creating a positive environment for change 

Approaching 70% of our employees have transferred into Capita under TUPE (Transfer of Undertakings, Protection of Employment regulations), either from previous employers who outsource activities to Capita, or through acquisitions.

We are very experienced at managing large-scale employee integration programmes successfully. We have a dedicated HR integration team and they guide employees throughout the
whole process, communicating with them on a regular basis, including holding drop in sessions where they can address the concerns of potential employees and explain the benefits
of the transfer.

Capita benefits from the constant flow of new skills when employees transfer into the Company, but it also gives us the challenge of ensuring that these employees are effectively integrated into our business and our culture. We have a clear set of values promoting a culture which emphasises collaboration, fulfilment and support in order to stimulate personal performance and development and support our business goal.

Supporting people through change

Due to the nature of our business, there are times where, in order to make efficiencies for our clients, we need to make changes to the organisational structure of a particular
contract. This may lead to a reduction in headcount in this particular business area. However, as business across other parts of the Group grows, we are often able to find suitable opportunities in these areas for those employees who are affected, or offer retraining.

Where suitable opportunities are not available, we communicate with our employees in an open and honest way. We also have good relationships with trade unions, including UNISON,
PCS and Unite and we ensure that we meet with them on a regular basis during any consultation process. Through consultation with our unions we believe that the best outcomes can be achieved for affected employees.