We are committed to supporting and developing young people through apprenticeship places and by providing work placements within our business with a view to offering them permanent roles
We are committed to supporting and developing young people through apprenticeship places and by providing work placements within our business with a view to offering them permanent roles
Our clients and their customers benefit as a result of us improving the services that we deliver on their behalf. However we also want to add real value to our local communities beyond these services to make a further relevant and sustainable contribution. Where we are delivering services at reduced costs on behalf of the public sector, the savings that we make can be reinvested by our clients back into frontline services for the public.
Through our strategic BPO contracts, we can help to regenerate and support local economic growth by providing jobs, using local suppliers, supporting social enterprises and funding apprenticeship places. Where a contract has expanded and we are delivering new or additional services for our clients this can lead to job creation. For example, in 2011, we created jobs in two areas of low employment: 336 new jobs in Northern Ireland, helping to support the Jobs Fund target of creating 4,000 new jobs in Northern Ireland by 2014 and a further creation of 140 new jobs in Forres, Scotland, as part of the expansion of our contact centre operations.