We have identified our material impacts 

Our role is to help organisations to function more efficiently and cost-effectively. But we also recognise our responsibility to identify and manage the social and environmental impacts of our operations and the services we deliver.

To operate sustainably we need to know what issues are material to our business and to our stakeholders. In 2008 we engaged with our core stakeholders to review our material impacts and identify the areas that matter to them. They confirmed that we were reporting on all the main areas of our CR impacts that they would expect us to address. In 2009 we consulted with stakeholders again and confirmed that our overall material impacts had not significantly changed. We have continued to focus our activity across these priority areas, reflecting our stakeholders’ interests.

We have 6 key CR priorities

• Responsible business practices
• The value of our services
• Supporting our people
• Managing our supply chain responsibly
• Environmental management
• Investing in our communities