All suppliers must complete our supplier assessment process 

Our responsible procurement policy details our commitments to meeting the highest ethical standards, ensuring we comply with relevant legislation and best practice.

Our supplier relationships are managed both at a Group level by a central procurement team, and at a local level by procurement specialists within the business. We also manage some of our clients' supplier relationships on their behalf.

We classify our suppliers into categories, according to the value of their contract and its coverage across our operations. The central procurement team manages relationships with our 28 strategic suppliers, who provide services to the whole Group. These contracts are negotiated centrally and together are worth £150m a year.

Buying Responsibly

All suppliers who wish to work with us are required to undergo our supplier assessment process via our online portal.

First they must register, giving us core information about their business and the nature and scope of the services they can offer to Capita. They must answer questions on their business ethics, health and safety record, environmental credentials and commitment to sustainability. We also ask how the design and delivery of their goods and services can be modified to help reduce environmental impacts across our supply chain. Where a supplier does not meet our standards we are committed to assisting them with the objective of improving their performance to meet our standards.

Where we have acquired a new business, including its supply chain, our central procurement team undertakes a risk assessment of these suppliers as part of the due diligence process. Following a review to assess whether the supply chain meets our business and sustainability standards, we will either continue to work with these suppliers or migrate to our own suppliers, where appropriate.

We value our reputation for integrity and reliability and using the online portal allows us to select and monitor our suppliers and ensure that they meet our business and sustainability standards. It gives us a consistent approach to identifying and reducing risks in our supply chain, including the risk of interruptions to the supply of goods or services. And it also allows us to identify new opportunities for working together to create business benefit for both Capita and our suppliers.