At the heart of your business are your customers. Combining our expertise, IT and proven experience in customer management, we help clients improve their organisational effectiveness and customers’ experience. We offer a full range of frontline customer services and back office administration which is focused on streamlining processes, reducing costs and increasing productivity.

Our core services include:

• Customer Service and Support
• Customer Retention and Revenue Growth   
• Debt Collection 
• Sales and Customer Acquisition 
• Technical Support.

In 2011, Capita acquired Ventura and Vertex Private Sector to become the leading provider in the customer management market. With service centres in Forres and Glasgow, the acquisition of Vertex Private Sector has enabled Capita to expand its customer management presence in Scotland.