Providing high quality information to healthcare organisations and professionals is essential for the commissioning and delivery of world-class services.

To meet the challenges facing today’s NHS, and gain benefit, organisations will need clearly defined and carefully planned informatics strategies. Capita advises healthcare organisations on implementing the right technology infrastructure to produce and use the high quality information required to deliver business strategies and plans. We assist clients with:

Information management and technology strategies and implementation plans

Drawing on our extensive knowledge of national policy developments, emerging clinical and business information requirements and NHS informatics service delivery, we can quickly and effectively help clients develop a strategy which outlines a future IM&T vision.

We define tactical, operational and strategic actions to ensure IM&T supports and enables transformational change. Our approach ensures positive stakeholder engagement and ownership of the strategy and delivers technology which supports the achievement of the overall organisational agenda.

Information and data management

We are instrumental in the development and deployment of effective and efficient data management services:

• Working with organisations to identify strengths and weaknesses of existing arrangements
• Surveying progress of services, identifying common issues and ensuring there is shared learning
• Evaluating models of service delivery and recommending new approaches
• Developing business plans, service level agreements and governance arrangements to underpin effective data management services
• Providing interim management to address capacity gaps .

Our staff have unmatched NHS experience and continue to support informatics professional development by their active membership of the Association for Informatics Professionals in Health and Social Care (ASSIST).

Performance reporting

Capita deploys specialist information tools that give healthcare organisations easy to understand and reliable management information to support decisions and review performance. We have access to a range of specialist information tools with in-depth knowledge of the data and the provision of expert individuals who can ensure successful outcomes with the client. The results provide easy-to-understand management information, encompassing:

• standard performance reports to manage business on a day-to-day basis
• investigative analysis in response to specific requests
• predictive modelling tools that allow clients to forecast performance and activity for their organisation.

Information governance

We  provide  information governance  (IG) services which help clients handle personal information in a confidential and secure manner.

Our services are tailored to the needs of our clients. Training on the NHS IG Toolkit includes:

• Identifying the appropriate attainment levels
• Use of the requirements section and knowledge base
• The relationship between the Toolkit and other IG standards
• Assembling relevant evidence to demonstrate IG standards compliance 
• Recording, storing and referencing material for easy retrieval
• Undertaking sample audits
• Covering evidence gathering, report writing, establishing corrective action plans
• Holding workshops to raise IG awareness and involvement in maintaining the toolkit
• Undertaking gap analysis on present attainment levels and identifying solutions to improve these.

These products and services are designed to ensure that benefits promised by new technologies materialise. We also support clients in developing business cases, through procurement, into implementation and finally with ongoing management. Our approach enables clients to focus on their required outcomes rather than the technical tools and techniques.