Capita continues to lead the UK outsourced life and pensions administration market and is also the leader globally. Our group pensions business is the leader in the administration of UK public sector pension schemes and ranks 4th in the administration of UK private sector pension schemes.
Our scale, focus on customer service, continued investment in specialist technology and our ability to offer a mixed onshore/nearshore/offshore delivery model, makes us a compelling choice as an outsourcing partner.
We are responsible for administering approximately 23 million individual policies, which represent around 22% of the total UK market, and we are the only major administrator of open life and pensions books in the UK.
Our operations in India play a key role, offering high productivity levels and exemplary standards of administration and quality of English language customer services. We are also establishing a new business centre in Krakow, Poland, that will be well positioned to help deliver our successful life and pensions model on behalf of our existing and new clients in Europe.
Drivers for outsourcing
- Clients wishing to duplicate their UK outsourcing arrangements across their wider European and international activities
- Renewed focus by providers on the benefits achieved by outsourcing, encouraging providers to examine their business models
- Continued pressure to cut operating costs and increase effectiveness
- Providers seeking assistance to respond to and share associated costs of increasingly complex legislation
- Acknowledgement of the cost benefits offered by commonality across shared delivery platforms
- Challenging market conditions putting a premium on clients’ ability to introduce and distribute new products faster
- Opportunity to benefit from blended onshore/offshore delivery of services.