As a healthcare provider, it is vital that the communities you work within understand who you are and the services you provide. As the way our health services are delivered changes, health organisations need to make sure the patient feels fully involved and informed during the transition.

There are many reasons to open up and improve the channels of communication with your patients. An effective communications strategy can:

• improve the patient experience
• raise awareness of the range of services on offer 
• engage with ‘hard to reach’ areas of the community
• aid self diagnosis and provide information on common conditions
• promote healthy lifestyle choices.

And it’s a two way process – the people who use health services, as well as their families and carers, are best placed to advise as to what works well for them, as well as what could be improved.

At Capita we understand the importance of establishing a strong connection between local healthcare services, communities, staff and patients.

Through our knowledge of the NHS and our extensive expertise we are able to offer a flexible and comprehensive range of services to help you engage with your patients. Every community is unique and we will work alongside you to identify specific needs and advise on the best strategy for you and your patients.

We offer: 

• Consultancy and analytical services
• Database and back-office support 
• Membership recruitment 
• Engagement and retention 
• Design, print and fulfilment 
• Governor election management 
• Surveys and research
• Marketing, PR and communications.