Through our specialist Life & Pensions division we provide a broad range of integrated services that mirror the entire back office and customer support services common to most life and pensions organisations.

We have the widest product expertise in the UK outsourcing market, from the oldest vintage products sold more than 40 years ago to the latest stakeholder and Sandler designs.

Our solutions are results driven, working to pre-agreed SLAs and delivering a consistent quality service that can be relied on. Our success is a result of our focus on understanding customer’s priorities, meeting performance targets and delivering continuous service improvement.

The services we offer cover:

• Sales and marketing support including new product design
• New business processing including underwriting and branch-based sale support
• Front-office customer contact centres, including inbound and outbound (eg specialist retention services) telephony
• Back-office processing including technical services, document management
• Technical services including finance and actuarial

Our onshore/offshore blended service delivery model enables us to focus on both service and business efficiency with continuous improvements being fundamental to our targets.

For more details on our blended delivery model visit our Offshoring pages.