At Capita we are aware from our existing partnerships with the NHS that the issue is often not one of identifying what the problems are but one of making necessary changes to match the pace and standard of execution necessary. Renowned for our ability to deliver efficiency gains while improving quality, we have built our reputation by increasing productivity and reducing costs. As Britain’s largest business process outsourcing company, making change happen quickly is at the core of what we do. Building lasting partnerships based on trust, responsibility and reliability we can support you in the following ways:

• business planning – capturing your ideas simply and making a compelling case for change
• creating strategic change plans based on different models of care
• managing changes in clinical behaviour
• implementing major change programmes.