With over 16 years’ experience we have a proven track record in delivering excellent services to hundred of thousands of customers each year on behalf of our local authority clients.

The current economic downturn is bringing an increased demand for benefits and a rising number of debt management issues from unpaid bills and bankruptcies. This is putting added pressure on existing resources at a time when local authorities need to find new cost effective ways of working in line with the government’s funding cuts. Capita provides a range of services to support councils in reducing costs while still improving on service delivery.

Our services, which can be tailored to meet the diverse needs of clients, include:

Revenues and benefits
We are the leading supplier for integrated revenues and benefits systems to local authorities across the UK. Our software solution saves resources, increases accuracy and speed of access to data, and eliminates the repeated manual keying of information.

It integrates with a wide range of systems including LLPG, bailiffs, Valuation Office Agency, CRM and DWP systems. It also offers genuine online services for citizens. Our self-service applications allow citizens to tell you about a change of address, sign up for e-Billing and direct debit payments or do all three in one simple transaction.

Debt Management
Capita is the market leader in providing enforcement and collection services to local authorities. Specialising in the collection of local government debts, we provide bailiff services for the collection of:

• Council Tax
• Non-domestic rates
• Penalty charge notices
• Sundry debts
• Arrest warrants
• Business improvement district levies (BIDs)
• Housing  benefits overpayments 

While delivering nationwide collection services, we specialise in providing a regional service, using locally recruited staff with a strong understanding of the area.

Our collection services are developed according to the individual needs of our clients who benefit from the recovery of debt which otherwise may have been written off.
Through the provision of clear information and advice we also support citizens in repaying their debts, which in turn maximises the amount recovered to the local authority. We offer:

• Customer contact centres with local rate telephone numbers
• 24/7 on line and telephone payments
• Payment arrangement plans to meet the debtor’s needs
• Online access to advice and FAQs
• Translation and interpretation services
• Tailored recovery procedures and policies for dealing with vulnerable citizens.

As Capita provides a broad range of complementary services to local authorities, we can also develop packages that deliver added value and provide real, tangible cost savings to our clients.

HR and Payroll
We are one of the UK’s leading providers of HR and Payroll Services. We have the flexibility and scalability to deliver solutions to suit any organisation. We offer a diverse and flexible range of HR and Payroll solutions to meet the organisational needs of our clients. Our products range from standard payroll services through to highly bespoke and customised services, including HR Case Management.

Our products and services include:

• HR Administration
• Recruitment
• Payroll and Reward
• Employee Relations Case Management
• Consultancy, Advice and Guidance
• Educating managers with an appreciation of HR legislation and practice
• Access to off-the-shelf knowledge and templates for job description, policies and other HR-related information.