The demand for business process outsourcing (BPO) continues to be driven by the public sector’s need to deliver quality, cost efficient services and the private sector’s requirement to remain competitive and innovative.

Capita is the leading provider of BPO services in central government. We provide complete service solutions on a number of major government contracts, including the Criminal Records Bureau, TV Licensing, Home Access and the Gas Safe Register. 

As a flexible, committed outsourcing partner, we consistently bring our clients measurable service improvements. We transform and manage existing services and we create and run completely new service infrastructures. Our extensive outsourcing capabilities and infrastructure enable us to step-up service efficiency, quality and flexibility, increase customer satisfaction and loyalty – and all at an agreed cost.

With our solid track record of delivering public sector contracts, we are well placed to help organisations to introduce new, more sustainable and streamlined ways of working to meet public needs.

What we bring our customers:

• Inspired productive people
• Streamlined administration processes
• Effective ICT
• Innovation
• Improved customer services.

Supported by our extensive capabilities:

• Comprehensive range of expertise and resources
• Extensive business centre network
• Flexible, efficient service agreements and delivery models – onshore, nearshore and offshore.