Capita is the leading provider of BPO services in central government. Our contracts span recruitment and employment checking, accreditation and records management as well as administration of public sector pensions and public grant programmes.

Drivers for outsourcing

• Post the October 2010 Spending Review, increased pressure on central government departments to deliver quality frontline services at substantially reduced levels of funding over the next 4 years from April 2011
• Confirmation by the Efficiency & Reform Group that all departments will have to use approved framework contracts to procure shared goods and services such as IT, property services and travel
• Legislation and other policy initiatives likely to offer opportunities for greater private sector involvement in public service delivery spanning welfare, higher and further education, pensions and financial administration, criminal justice, the Green Agenda and fraud prevention
• Evidence from other sectors, including local authorities, that BPO and new models of public service can achieve more for less
• Access to skills and technology that can guarantee savings both upfront and for the longer term
• Indications that central government is exploring new delivery models which also offer greater transparency of expenditure.