Capita supports its local authority customers in transforming services to deliver better outcomes and to identify and deliver millions of pounds worth of savings. We do this by ensuring every pound spent yields the greatest possible return for the citizen.
We operate a large multi-disciplinary consultancy with deep expertise across all council directorates from adult social care to procurement and planning.
All our work is underpinned with a robust business case approach to ensure full visibility of return on investment and service impact. With this visibility we work to aggressive risk reward models to give our customers certainty of outcome.
Client benefits
Our management consultancy offer provides customers with an end-to-end transformation service. Our customers benefit from:
- Fresh insight and thinking by taking a radical look at how services can be delivered more effectively
- A joined up approach which merges our back office transformation services
- New ways of working and operating models that are effectively embedded within the organisation to ensure change is sustained
- Subject matter expertise across directorates to challenge the status-quo
- Improved customer satisfaction through a customer-centric approach that meets customers needs and removes all non-value-add activity
- Guaranteed savings realisation leading to operating budget reductions, improved buying to reduce third party expenditure and opportunities to maximise income
- A lasting legacy to your organisation through knowledge transfer and capability building.
Customer centric approach
We believe that high quality public services enrich people’s lives. We also think that everyone should have access to high quality, local services and the opportunity to fulfil their potential. That’s why we’re passionate about working in partnership with our local government clients to ensure people receive the best possible public services in the most economic manner possible.
We take a customer-centric view in all of our work, ensuring services are designed around what matters to local people and that every pound spent makes the biggest impact.