Capita is the leading supplier of software solutions to the public sector and social housing marketplace. Working with over 300 local authorities across the UK we undertake a strong partnership approach – tailoring our systems to suit their exact requirements.

In the challenging financial landscape, the provision of accessible, secure and high-volume information management systems can help local authorities improve their services while effectively supporting their citizens.

We are specialists in delivering technology to underpin shared services and digital engagement initiatives. Our software solutions cover a broad range of disciplines including:

• Customer services
• Mobile technology
• Payment collection
• Libraries’ management
• Income management
• Integrated housing management
• Revenues and benefits processing
• Online services/self service.

Improving services
Working closely with our customers, we continually improve and direct the way services are delivered. We have developed a flexible suite of applications to simplify information access and integration within each local authority. Our applications allow local government to:

• Provide more accessible and convenient services that enhance social inclusion
• Provide citizens with a central point of access to many local government services
• Enable online service delivery to help drive efficiency savings
• Reduce major systems investment by using a modular architecture (each module can work in isolation or sit within an integrated system).

Benefiting clients and citizens
Our clients include all types of local authorities, libraries and registered social landlords (ALMOs and housing associations). Combining our strong partnership approach and innovative solutions our clients benefit from:

• Reduction in departmental costs and improved service delivery
• Secure and scalable solutions that reliably deliver efficient outcomes
• Customised solutions using the right channel at the right time
• Improved outcomes for citizens through efficient use of technology
• Better engagement with citizens through improved access to local government services through digital channels
• Ability to adopt a shared services approach in order to increase efficiency, cut costs and improve desired outcomes.

“We wanted a single supplier and a single database, with all information held in a single point in the centre. We were looking for the opportunity to improve efficiencies and reduce the reliance on paper, so we wanted something to provide us with a view of the organisation and the business at any point in time. Capita was selected primarily because it was single supplier and the products did what we wanted without having to look at alternative suppliers to do different bits and pieces.”
Alun Dowling, head of ICT, RCT Homes

“Customers can now make a payment at any time of day all the year round, either by telephone or via the internet. This has resulted in a tangible efficiency gain through releasing staff time so that it can be better spent to the benefit of both the Council and its citizens.” David Platts, Deputy Director Charnwood Borough Council