Service quality

Improvement to service quality and costs 

Our services range from simple transcription to complex and regulated mutual fund accounting. We work for external customers and internal customers within the wider Capita Group. We have a record of proven success across both public and private sectors, to include Life and Pensions, Insurance, Finance, Local Government and Consumer Services.


  • We deliver flawless service in line with contractually agreed SLAs
  • We save up to 30% on current operational costs while improving service quality
  • We improve efficiency by at least 15%
  • UK-based client relationship managers ensure ease in communication and accessibility
  • A balanced risk approach protects customers’ business before, during and after migration
  • An empowered culture and high calibre staff ensure quality and consistent delivery.
Transformation
We deliver transformational change through:

Employing skilled, motivated and empowered people

Focused performance and people management

Utilising robust business process re-engineering methodologies